Exchange & Return Policy

       OUR HASSLE-FREE POLICY FOR RETURNS, EXCHANGES, AND CANCELLATIONS

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- Easy Exchanges: Need a different size or received a damaged item? No worries! You have a generous 3 days window from the delivery date to request an exchange.

- No Questions Asked Manufacturing Defect Policy: In the rare event of a manufacturing defect,we'll happily Exchange/Return your product after verification.

- Nominal Exchange/Return Fee: A fee of ₹250 will be charged for normal exchanges to cover the cost of reverse pickup and new exchange order delivery. This fee is applicable one time per order.

- Returns: Returns are refunded as store credit.

    Conditions for Return:

    • The product must be unused and in the same condition that you received it.
    • The original packaging must be intact.
    • Proof of purchase is required.

      How to Return:

      1. Contact our customer service team within 3 days of receiving your product.
      2. Provide your order number, and details of the issue, and include photos if the product is damaged.
      3. Follow the return instructions provided by our customer service team.

        Non-Eligible Returns:

        • Products that have been used, washed, or altered in any way.
        • Products without proof of purchase.

        Cancellation Made Easy.

        Changed your mind? No problem:

        - Cancel prepaid orders within 12 hours for a full refund.
        - Similarly, COD orders can be canceled within 12 hours by reaching out to us.
        - Rest assured, if we need to cancel an order for any reason, we'll inform you promptly.

          Refund Process:

          Once we receive and inspect your return, we'll send you an email to confirm whether your refund is approved or rejected. If approved, your refund will be processed within 6-7 business days. You will receive a store credit that can be used towards your next purchase.

          A Note to Remember:

          - Size exchange requests are honored only once per order.

          - After receiving confirmation for your exchange/return request, our delivery partner will pick up the product.

          At Snowera, we're dedicated to providing you with a seamless shopping experience.If you have any questions or need further assistance, please contact our customer service team at  info@snowera.co.in or +917575023775.

          Your satisfaction is our top priority!

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